IT Professional — Technical Account Manager · Systems & Network Administrator
10+ years across MSPs, financial services, healthcare, construction, and legal environments. I adapt fast, document what I fix, and communicate clearly with everyone from the help desk to the C-suite.
Primary technical point of contact for 100+ client accounts across healthcare, construction, and finance — managing relationships from helpdesk escalations to C-suite briefings
Delivered white-glove support to VIP and executive stakeholders, maintaining high satisfaction across a demanding and diverse client base
Installed, configured, and managed operating systems, databases, specialized medical equipment, and construction industry software
Collaborated with engineering teams to scope, plan, and deliver infrastructure projects while keeping clients informed at every stage
Business Technology Specialist
March 2016 – Sept. 2020
Outsource My IT — Fairfield, NJ
Built and maintained network infrastructure for SMB clients on Windows, Linux, and virtual platforms across healthcare, legal, retail, and more
Bridged technical and business teams — handling day-to-day helpdesk support while coordinating with engineering on larger infrastructure projects
Onboarded and trained new employees; developed documentation that improved team consistency and reduced ramp-up time
NetOps Engineer / Support Desk Analyst
Jan. 2013 – Aug. 2015
Eze Castle Integration — New York City, NY
Monitored and maintained 500+ client systems and network equipment for a global financial services firm operating 24/7 across multiple time zones
Responded to and resolved alerts rapidly to maximize uptime in high-stakes trading and investment environments
Created process documentation and streamlined support procedures; trained and mentored new support desk team members
Technical Skills
Operating Systems
Windows Server 2012–2022Active DirectoryGroup PolicyLinux (Ubuntu/CentOS)macOS